FAQ

ARTWORK REQUIRMENTS –To expedite your order please submit sharp black and white (no grey) vector artwork. Illustrator CS4 or below. Corel x5 or below. Images need be vector based (raster images are not acceptable) and in black and white only - no color, grayscale or halftones. Artwork via JPEG or PDF file can be used on a per order/process and may be subject to an artwork charge to convert. 

CLICK HERE TO SEE EXAMPLES on what is acceptable artwork.

Consult factory with questions or you will be contacted if art is not acceptable.
636.537.1517

We reserve the right to make slight alterations in artwork, text and logos in order to adapt to engraving process. You will receive a digital pre-production proof of your artwork.

Submitted artwork and logos are assumed to be in full compliance with trademark and copyright law.

ETCHING CHARGES - FREE Engraving etch area with personalization for all web orders. FREE Setup includes basic layout with artwork provided. Additional charges may apply for special custom projects. Consult Factory.

PROOFS – We do not charge for proofs! Proofs are generated within 2 business days or sooner after your order has been placed for all standard lead times.

PRODUCTION TIME - Click here to view time and transit information.

SHIPPING - - Orders are shipped UPS prepaid with shipping charges added to the invoice FOB St. Louis, MO

DROP SHIPMENTS - - We can drop ship direct to location. Preprinted labels suitable for shipping must be supplied and an extra charge of $9 per package will apply.

FREIGHT CLAIMS/BREAKAGE - Breakage claimes must be made with the carrier within 2 days upon receipt of shipment. In the event of breakage, be sure to save all cartons and packaging for inspection. Title to goods passes to buyer at F.O.B. point.

MERCHANDISE RETURNS - Etched and printed awards cannot be returned. Blank pieces must be returned with 30 days. You will be credited full price less 15% restocking fee and cost of shipping. Samples must be returned within 30 days for a full credit less cost of shipping.

ORDER CANCELATION - You have until the end of the business day on the day your order is placed (5:00 pm EST) to cancel your order for a full refund. If canceled within 24 hours a 15% restocking fee will apply. Orders cannot be canceled once proofs have been sent for approval unless prior authorization is received.

TRADEMARKS - Liability for correct use of a trademark rests with the customer. We reserve the right to photograph or show as samples, items produced by us without any liability on our part as to trademark or artwork rights. Most of the logos shown in this catalog are from our customers and used for display purposes only. Endorsement of any products should not be implied in any case. All photographs are the sole property and copyright of Asap Awards. Any use without prior written consent is prohibited.

TERMS OF SALE - All orders must be paid in full upon inception of order. We accept Visa, Mastercard and American Express. Alternate forms of payment are accepted. Please call finance to discuss. No items will be shipped till full payment is received.

DISCLAIMER- There are many processes of glass and crystal manufacturing, variations are inherent to the finest crystal and may include paddle marks, bubbles, pour lines and other variances that are not considered defects. Many of the products are hand made and may vary slightly from piece to piece.

 COPYRIGHT-All content, data, products, and images on our website are the property of Asap Inc. and any parent companies protected by United States and international copyright laws.

TRADEMARKS 
All liability for submitted art and copy rests solely with the customer and not Asap Inc.. It is only accepted by Asap Inc. as being in full compliance with all laws regarding copyright, patent, trademark or any similiar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our techiques.

 ADDRESS 
 Asap Inc.18111 Edison Ave. Chesterfield, MO 63005

TERMS & CONDITIONS -  Art approval process is the most crucial step in any personalization business. Customer must carefully approve all layout, sizing and spelling. Once customer approves artwork liability shifts to customer who agrees not to hold Asapawards.com responsible for changes not requested prior to final approval.

Once a custom order has been accepted it cannot be cancelled. Custom orders are made to your specific requirements and cannot be returned. Prices and products offered through our website are subject to change without notice. By placing an order with AsapAwards.com for any product in this website, customer agrees to all terms and conditions.  Click here to view full Conditions of Use.