Common FAQ When Ordering Custom Crystal Awards and Trophies
How should I prepare artwork for my crystal awards and trophies?
To expedite your order, please submit sharp black and white vector artwork only. Color, grayscale, and halftones are not permitted. Raster images are not acceptable.
Acceptable formats include Illustrator CC and below, or Corel X7 and below. JPEG or PDF files may be accepted on a per-order basis, but may require an artwork conversion charge.
If the artwork is not acceptable, your order will be placed on hold until revised artwork is provided. We reserve the right to make minor adjustments to artwork, text, and logos to ensure they are suitable for engraving.
You will receive a digital pre-production proof of your artwork for approval before production. Submitted artwork and logos are assumed to comply with trademark and copyright laws.
Is there a charge for etching or engraving?
Personalized engraving is free on all web orders. Our free setup includes a basic layout with your provided artwork. Additional charges may apply for complex custom projects or multiple logos.
Is there a charge for sending proofs?
No. Proofs are provided free of charge within one business day, or sooner, after your order is placed.
How long will it take to produce my custom trophies?
Please see our Production and Delivery Time page for details. Many orders ship within 1 business day after proof approval, depending on the product selected.
How will my order be shipped?
We ship by UPS from our factory near St. Louis, Missouri. Free shipping on orders $250 and up. Orders under $250 pay UPS rates based on package size, weight and delivery address.
Can you drop ship my personalized trophies?
Yes. We can drop ship directly to your specified location. Preprinted shipping labels must be supplied and a fee of $9 per package destination will apply.
What should I do if my crystal award arrives damaged?
Please check your order as soon as it arrives. If it's damaged, email service@asapawards.com within 48 hours of delivery with photos of the award and the shipping box. Keep the box and all packing materials until we follow up. We use these to file a claim with UPS. We'll remake it or take it back at no cost to you, including return shipping.
Returns and Refund Policy
Every award is personalized for your order, so we handle returns case by case.
If your order arrives damaged, or it doesn't match the proof you approved, we'll remake it or take it back at no cost to you, including return shipping.
If something else isn't right, contact us at the factory first so we understand the problem, and we'll work out the best fix with you.
Please check your order when it arrives and let us know within 48 hours of delivery. Full terms are in our Conditions of Use.
Order Cancellations
Every award is custom made, so you can cancel an order any time before you approve your proof. Refunds on canceled orders are subject to a 4 percent transaction fee charged by our credit card processor.
Once you approve your proof, production starts and the order can't be canceled.
For orders placed with a purchase order (PO), please contact customer service.
How do you handle trademarks and copyright?
Customers are fully responsible for correct use of trademarks. ASAP Awards reserves the right to photograph or display items produced as samples without liability for trademark or artwork rights.
Most logos shown on our site belong to our customers and are used for display purposes only. Endorsement of any products should not be implied.
All product photographs and website content are the sole property and copyright of ASAP Inc. Unauthorized use is prohibited.
How is payment handled?
All orders must be paid in full at the time of order unless you have an open account with ASAP Awards, Inc.
We accept Visa, MasterCard, and American Express.
Alternate payment methods may be available by contacting our finance department.
No items will ship until full payment is received.
Are the crystal awards and trophies flawless?
Crystal manufacturing may include natural variations such as paddle marks, bubbles, or pour lines. These are not considered defects. Many items are handmade and may vary slightly from piece to piece.
Where are you located?
Our factory is located just outside of St. Louis, Missouri:
18111 Edison Ave. Chesterfield, MO 63005
Terms and Conditions
Artwork approval is the most critical step. Customers must carefully review all layout, sizing, and spelling. Once artwork is approved, liability shifts to the customer.
Returns on custom orders are handled case by case, as described in our Returns and Refund Policy above.
Prices and products on our website are subject to change without notice.
By placing an order, the customer agrees to all terms and conditions.