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Stay Interviews vs. Exit Interviews The exit interview is a postmortem. By definition, it's too late. The patient is already gone. The conversation that would have actually retained the employee, the … read more

The 90-Day Cliff Forty-three percent of new hires leave within the first 90 days. Almost half. That number alone should reorganize how the industry thinks about retention, but it usually doesn't, beca … read more

Your Engagement Survey Is Lying To You Most companies run engagement surveys, watch the scores tick along somewhere between 65 and 78 percent, and feel reasonably reassured. The scores look fine. Then … read more

Cash Bonuses Don't Work the Way You Think They Do (The Research Is Embarrassing) The default solution to driver retention is a sign-on bonus. Or a retention bonus. Or a quarterly performance bonus. Ca … read more

The Math on Driver Turnover Nobody Wants to Show the CFO Most operations directors know driver turnover is expensive. Most can't tell you what it actually costs. The few who can usually understate it, … read more